Returns & Refunds
Everything you need to know about returns, exchanges, and refunds
Important: Custom Items Policy
BattleShirts are custom, print-on-demand products made specifically for you. Because each design is unique and created at the time of order, we cannot accept returns simply because you changed your mind or are not satisfied with a design you created.
This is standard practice for custom/personalized products and allows us to keep prices affordable.
When We WILL Replace or Refund
We stand behind the quality of our products. If any of the following happen, we'll make it right:
- 🖨️Printing Defects
Misaligned prints, smudging, color issues, or any print quality problems
- 📦Shipping Damage
Items damaged during transit (tears, stains, crushed packaging)
- 📏Wrong Size Sent
You ordered a Large but received a Medium (not a sizing preference issue)
- ❌Wrong Item Sent
You received a completely different design or product
What We CANNOT Accept Returns For
- •"I don't like the design I created"
- •"The design looks different than I expected"
- •"I changed my mind about the purchase"
- •"The size doesn't fit the way I wanted" (check our size guide before ordering)
- •"I want a different color/style"
Because your design is generated and printed specifically for you, we cannot resell returned custom items.
📋How to Request a Replacement or Refund
Document the Issue
Take clear photos showing the defect, damage, or error. Include photos of the item, the packaging, and any relevant labels.
Contact Us Within 30 Days
Email [email protected] or use our chat widget with your order number and photos. We respond within 24 hours.
We Review & File a Claim
We review your case and file a claim with our print partner Printful. Most claims are approved within 2-3 business days.
Get Your Resolution
We'll send a free replacement or issue a full refund to your original payment method. No return shipping required for quality issues.
⏱️Timeframes
Claim Window
30 days
from delivery date
Response Time
24 hours
to initial contact
Claim Processing
2-3 days
for review and approval
Refund Processing
5-7 days
after claim approval
Replacement Shipping
5-10 days
US delivery
Bank Processing
3-5 days
for refund to appear
❓Frequently Asked Questions
Do I need to return the defective item?
Can I exchange for a different size?
What if my package was lost in transit?
Can I get store credit instead of a refund?
What about international orders?
Last updated: January 2026